Revolutionizing IT support with intelligent automation
At SmartSupportAI, we believe IT support should be faster, smarter, and more cost-effective. Traditional service desks struggle with long wait times, inconsistent resolutions, and rising operational costs. That's why we created SmartSupportAI — an intelligent, always-on service desk agent that redefines how businesses deliver IT support.
Our AI-powered platform provides real-time assistance through natural voice and chat conversations. Unlike conventional support teams, SmartSupportAI can handle unlimited calls simultaneously, resolve common issues instantly using a built-in knowledge base, and integrate seamlessly with ServiceNow ITSM for ticketing, escalation, and reporting. This means your employees get the help they need without delays, while your IT teams focus on higher-value tasks.
Use AI to diagnose and solve problems instantly, reducing downtime and frustration.
When issues need human attention, tickets are automatically logged and routed to the right team in ServiceNow.
Transform IT support from a cost centre into a strategic advantage with measurable savings and improved user satisfaction.
With 24/7 availability, multilingual support, and the ability to scale effortlessly across regions, SmartSupportAI empowers organisations of all sizes — from enterprises to mid-market businesses — to deliver consistent, high-quality IT support without the heavy costs of outsourcing or large first-line teams.
Help businesses deliver better IT support experiences while saving time and money.
SmartSupportAI – Resolve. Route. Redefine IT Support.